🍪 Frequently Asked Questions (Q&A)

📍 Where are you located?

We are a home-based bakery located in Massachusetts. Exact pickup details will be provided after your order is confirmed.

🚚 Do you offer shipping?

At this time, we only ship our mini cookies collection within Massachusetts. Orders outside of Massachusetts will not be fulfilled.

🚗 Do you offer delivery or pickup?

Yes! We offer:

  • Local delivery (select areas)

  • Scheduled pickup

Options will appear at checkout.

📅 How far in advance should I place an order?

We recommend placing orders at least 3–5 days in advance.
Custom orders may require more time depending on the design.

🎂 Do you accept custom orders?

Yes! For custom cakes, treats, or special requests, please contact us via email before placing your order.

💵 When is payment due?

All orders must be paid in full at checkout to be confirmed.

❌ Do you accept cancellations or refunds?

Due to the nature of our products, all sales are final.
We do not accept cancellations or refunds once an order is placed.

⏰ What if I miss my pickup time?

Please contact us as soon as possible. We will try our best to accommodate, but availability is not guaranteed.

📦 How should I store my treats?

  • Keep baked goods in an airtight container

  • Store at room temperature unless otherwise instructed

  • Cakes may require refrigeration

Detailed care instructions will be provided with your order.

⚠️ Do you have allergens?

Our products may contain or come in contact with:

  • Wheat

  • Dairy

  • Eggs

  • Nuts

We are not an allergen-free kitchen.

📧 How can I contact you?

For custom orders or questions, please email us.
We respond within 24–48 hours.

🔥 Why hasn’t my email been answered yet?

We receive a high volume of inquiries. Please allow up to 48 hours for a response.
Most common questions are answered here for faster help.